Privacy Policy

This Privacy Policy describes our privacy practices for The Counseling Center of Florence, LLC. It applies to all personally identifiable information and any other information collected by us through this site or which we maintain in our possession. It does not apply to information collected from you through third parties such as other websites or online services.

Your use of this site is subject to this Privacy Policy. By using the site, you agree to this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you give us voluntarily. This may include your name, email address, phone number, address, customer service requests, and payment information including bank account or credit card information. This personal information is used to provide our services to you, such as sending our email newsletter.

We collect information from you when any of the following occurs:

You communicate with us through email, telephone, mail, social media, or other methods.

You pay for services received at The Counseling Center of Florence, LLC, or other related services and events.

You opt-in to receive email newsletters or other promotional materials.

You provide us with your personal information for other voluntary reasons.

We may use a third-party provider to process payment information, send email newsletters, or otherwise help us provide effective services to you. These third parties may receive and store your personal information as necessary in order for the service to be provided, such as processing payment for your order. At those times, the privacy practices of that third party apply to such personal information.

As most websites do, we also may collect certain non-personal information from you, as may our third-party providers. This includes but is not limited to your browser type, device type, operating system, IP address, installation data, error, and other use codes, and referring website address. This information is not personally identifiable and is only used in aggregate, not in any way that personally identifies you. In addition, we may collect information about your browsing behavior such as the date and time you visit the Site, the areas of the Site that you visit, the amount of time spent viewing the Site, the number of times you return to the Site, and other click-stream data. Again, we have no way of connecting this information to you as an individual.

By voluntarily providing us with personal information and by your use of the Site, you are consenting to our use of your information in accordance with this Privacy Policy.

HOW DO WE USE YOUR INFORMATION?

We may use your information in the following ways:

To personalize your experience on the Site and allow us to deliver the type of content and product offerings in which our users, like you, are most interested.

To improve the Site in order to better serve you.

To fulfill your requests or orders for products and services.

To contact you, including but not limited to communication about our products and services, transaction information, direct marketing, responding to customer service requests, or other communication as deemed appropriate.

To verify your identity, fulfill orders, or make or receive payments.

To detect, investigate, prevent, or respond to activities that may violate our policies, be illegal or dangerous, or damage the Site, our business, or others’ businesses.

As otherwise described to you at the time of collection or with your voluntary consent.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or required by law. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. If you are a client at The Counseling Center of Florence, LLC, the terms of your Informed Consent to Treatment will also be applicable for the maintenance of client records. These are not stored electronically or accessed on the Internet.

NEWSLETTER

If you subscribe to our newsletter, we will contact you regularly for general communication and advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of our online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. This allows us to adapt our content and services to best meet the interests and needs of our users. This behavior will not be passed on to third parties. We will never sell your information. You have the right to unsubscribe at any time.

YOUR RIGHTS RELATED TO YOUR PERSONAL INFORMATION

You may opt out of future email communications by following the “unsubscribe” link in any of our emails. You may also email us directly with the subject line “Unsubscribe.” If you opt out, we will still email you regarding payments, customer service requests, or other non-marketing communications as necessary.

Please contact us by telephone at 843-673-0054 if you need to request any of the following:

You may access the personal information we have about you.

You may request an amendment to, correction of, or update to your personal information.

In certain situations, you may request that we erase or forget your personal data. Even in this situation, we may retain certain personal information if required by law or for legitimate business purposes as permitted by law.

You may object to our processing of your personal information (including for marketing purposes), based on profiling or automated decision-making. However, we may continue to process your personal information if we are doing so in accordance with legal regulations.

We collect and use your personal information based on your consent. You may revoke your consent at any time. In doing so, you may be prevented from accessing any service or feature that requires the collection or use of the personal information we collect or use based on consent.

HOW DO WE PROTECT THE INFORMATION WE RECEIVE?

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and who are required to keep the information confidential. In addition, all sensitive information (including credit card information) that you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not store credit/debit card information on our systems.

We implement a variety of security measures when users make a payment (including donations) online or otherwise enter their information. This is to maintain the safety of your personal information. We review the site on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.

Despite our best precautions, no website can guarantee the privacy of all communication over the Internet, because the Internet is not a secure medium. Therefore, if you need to transmit sensitive information to us, please call us on the telephone or visit us in person. Sensitive information may include but is not limited to, your social security number, information regarding your race or ethnic origin, health and mental health information, and criminal background. If you do submit such information to us through the Internet, you agree that we are not responsible for any harm, loss, or damage you may incur by the sending of personal information or other confidential information over the Internet to us, and you agree that such communications are made at your own risk. If you believe that we have asked you for sensitive information inappropriately, please call us immediately at 843-673-0054

PAYMENT PROCESSORS

Our website is set up to accept donations using your bank or credit card information. We use third-party services for payment processing. We will not store or collect your payment card details on our website. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Like most websites, our website may use cookies or web beacons such as Facebook Pixel and Google Analytics to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access our site. It does not access your personal documents on your hard drive. These cookies enable our website to recognize your browser and capture and remember certain information.

We may use cookies to:

Monitor Site usage.

Understand and save your preferences for future visits.

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You may change your web browser’s settings to adjust your cookie preferences. Check the “Help” menu of your browser to learn how to change your cookies preferences. It is possible that, should you choose to disable cookies on your web browser, some features of the Site may be disabled and some of our services may not function properly.

THIRD-PARTY WEB ANALYTICS SERVICES

We may use third-party web analytics on the site and in communications we send to you. The service providers that administer these services also use technologies such as cookies, web server logs, web beacons, and similar technologies to help us analyze how you use the Site and our emails.

We may use Google Analytics to analyze the use of our website. The information gathered relates to our website traffic and is used to create reports about the use of our website. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. Google’s privacy policy is available here.

THIRD-PARTY DISCLOSURES

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

DO NOT TRACK

Our Site may not respond to the Do Not Track setting of your web browser.

CHILDREN’S PRIVACY

Our website, email communications, and other digital services are not directed to children under the age of 13. We do, however, provide counseling services to children under the age of 13, with appropriate parental informed consent.

We do not knowingly collect or maintain digital or electronic information on children under the age of 13. If you are the parent or guardian of a child receiving counseling services at the Counseling Center of Florence, LLC the terms of the Informed Consent for Treatment apply with regard to maintenance of records.

TRANSFER AND DISCLOSURE OF YOUR PERSONAL INFORMATION

Your information, including personal information, may be disclosed in the following situations:

We may share your information with our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers if the disclosure is necessary to enable any of these entities to perform a business, professional, fulfillment, marketing, information technology, or technical support function for us.

We may share your information with third-party service providers that perform functions on our behalf. These entities may have access to your information only as needed to perform their functions. For example, this includes organizations to handle our payment processing and email management.

We may use or disclose your information if required to do so by law or in the good-faith belief that such action is necessary for legal purposes, safety purposes, emergency purposes, or for the protection and defense of our rights, property, or users.

We may change our ownership or corporate organization or be involved in a merger, acquisition, or sale of assets. In such an event, we may transfer some or all of your information to the organization or individual with whom the event has occurred.

We may share your information with other third parties when you consent to such sharing. In addition to the disclosures above, we may disclose non-personal information to third parties, such as aggregate website usage data or demographic reports that do not describe or identify individual users.

If you are a client receiving services at the Counseling Center of Florence, LLC additional releases of your confidential information are governed by the terms of your Informed Consent for Treatment. This sheet is signed in your first session and can be reviewed at any time.

CHANGES TO THIS PRIVACY POLICY

From time to time, it may be necessary for us to update this Privacy Policy. We will provide all updates on this page. The date this Privacy Policy was last revised is identified at the bottom of this page. We advise you to periodically visit this page to check for any changes.

CONTACTING US

If you have any questions or concerns, please contact us with the following information:

Phone: (843) 673-0054

Address: 616 S. Coit Street, Florence, SC 29501

LAST REVISION OF THE PRIVACY POLICY December 31, 2022